Welcome to our practice. You, the patient, are the most important person in our office. We are committed to providing you with the best possible medical care and have highly trained and knowledgeable staff. Excellence is our goal. We hope our relationship will be a happy and healthy one. Please do not hesitate to ask any questions about your health plan or medical care. The intent of this letter is to inform you our office policies. Enclosed you will find some forms that we ask you to complete PRIOR to your arrival. We participate with most insurance companies including Medicare, Blue Cross/Blue Shield PPO only, United Healthcare, Coventry and others.
OFFICE HOURS:
Monday
Tuesday
Wednesday
Thursday
Friday
8:00-4:20
8:00-4:20
8:00-4:20
8:00-4:20
8:00-3:00
Appointments:
We ask that you arrive on time to your first appointment, so that we have time to process your paperwork. If you are not on time, we will be forced to reschedule your appointment. We have electronic medical records, so the nurses can’t check you in until we have entered your information into our system, so it is very important to have the paperwork filled out prior to coming in. We do not want our patients to have a long wait time in our office, so if for any reason you are more than five (5) minutes late for your appointment, we will have to reschedule you for another day.
We make every effort to stay on schedule, although emergencies may arise. If we are seriously delayed, we will attempt to notify patients beforehand.
We have a $25 no show or same day cancellation fee.
We ask that you bring all the medications that you are presently taking and your record of blood sugar reading and sugar meter, if you are a Diabetic.
Financial Policy:
All co-pays, co-insurance amounts, deductibles and any outstanding balances are expected to be paid when you check in.Patients may be financially responsible for payment of all services even if their insurance company does not pay. Patient accounts not promptly paid are subject to third party collections and/or legal procedures.
We do not accept post-dated checks. Our fee for an insufficient fund or returned check is $25.00.
If we do not participate with your particular insurance company, we will expect you to pay 100% of the charges and we will file a claim on your behalf for your reimbursement.
Your first visit can range from $200 - $600 depending on the lab work that may be required for your treatment. (This applies to self-pay accounts)
If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor. Failure to promptly resolve this balance may result in third party collection and/or legal procedures to be taken. Please keep a close watch and call your insurance carrier if a claim has not been resolved within 60 days.
We realize that emergencies do arise that may affect the timely payment of your account. If such an extreme case does occur, please contact the patient accounts representative at (912) 354-7622.
Always notify our office of any change in name, address, phone or insurance coverage.
Insurance:
We participate with most insurance companies:
Medicare
Blue Cross/Blue Shield (excludes POS and HMO)
United Healthcare
Coventry
Care Improvement
First Health
The Care Network
Aetna
Cigna
OTHERS-Please contact the office to confirm our participation with your insurance policy.
Prior to your appointment, please check your insurance coverage so that you will be informed about referrals, co-payments, and any deductible required at the time of your visit. We also accept Visa, Master Card, and Discover.
For your first visit, please bring your insurance card and expect to make a payment for your visit the same day.
Your health insurance is a policy between you and your insurance carrier. Any complaints or questions regarding your coverage should be directed to your carrier.
Referrals: Please allow 48 hours for referral processing.
What We Need From You:
Follow the recommended treatment plan and inform the medical practice of any physical or mental impairment requiring special accommodation.
Arrive on time for scheduled appointments and cancel, when necessary, with a phone call 24 hours before your scheduled appointment time.
To provide payment for services rendered and not covered by your insurance within 90 days.
Notify appropriate staff and physician of any health changes.
Ask questions if directions or procedures are not understood.
Please give our nurses 48 hours to process all medication refill requests.
What You Can Expect From Us:
To be treated with dignity and respect.
To have your records kept confidential, except when consent has been given.
Any of your concerns will be addressed without repercussions or change in service, when handled in a professional manner.
Again, Welcome to our office and we thank you for your cooperation. We look forward to meeting you. If I can be of any assistance to you, please feel free to let me know.
